CREATING A CULTURE
OF UNCONDITIONAL HOSPITALITY BY
UNLOCKING THE IMAGINATION
OF YOUR FUTURE
LEADERS.
About AK
20 years’ experience with some of the UK's most popular and successful casual dining brands.
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A founding member of giraffe, the UK's leading family restaurant group, from its creation in 1998, through to its sale to Tesco UK in 2013.
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Former Head of People, Hospitality and Brand Communications, specialising in training, recruitment and people development.
Responsible for succession planning, in a business that grew from 10 to 1500 employees.​
Accountable for team performance of more than 1500 employees across 65 locations.
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Grew a new concept from £500k-£50m turnover.
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Opened more than 100 restaurants both here in the UK & Internationally.
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Implemented brand and management development for international franchise partners with a turnover from start-up to $24m.
Since creating 10 Hospitality in 2015 Andrew has delivered training to more than 2,000 managers and no less than 1,000 team members. He has created the customer journey, guest experience and brand playbook for more 30 industry leading brands, led the training at more than 60 new restaurant openings and supported brand expansion for restaurants that have seen their business grow from 2-22 sites, 3-14, 3-6 and 1-3.
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He has provided training, coaching & motivation for teams from restaurants, cafes, bars, nightclubs, coffee shops, QSR, retail, wine bars, competitive socialising, bingo, hotels and even property.
AK now works as a consultant and motivational speaker, advising on new brands, concepts, service, team engagement and next level hospitality. Sharing principles and philosophies to help brands deliver a perfect guest experience and a world class reputation.
"His impact on Roxie has been immeasurable. He has improved the team’s performance, our culture, sales and reputation."
Sue Hollway, Founder, Roxie Steak